CLAIM

Occasionally, an item ordered is not available at the time your order is prepared. So you don't have to wait, we send you a first parcel with the available items. Subsequent packages will arrive shortly afterwards. We apologize for the delay and inconvenience caused by these multiple shipments.

Any complaint concerning the execution of the order or the packaging must be made within 15 days of receipt of the parcel. This complaint must be made using the contact form. We will carefully examine any complaint that may be addressed to us and, where appropriate, we will not refuse to replace or refund all or part of the offending goods if we are responsible.

To make such a claim, please use the contact form to send us precise information about your order (batch number, storage conditions, sowing conditions....).

No action may be brought by you for defects appearing :

• 50 days after delivery of the products when the defects relate to germination capacity,
• within the normal sowing period immediately following delivery when the defects concern the authenticity of the seed, its varietal purity and its specific purity.

Please note that in the event of a claim concerning identity, varietal purity or germination capacity, our liability, in the absence of agreement, shall in no case exceed the total value of the items delivered.